Frequently asked questions

You must pay for the goods in full prior to their shipment to you.

The following are accepted methods of payment:

- Mastercard
- Visa
- American Express

You can use Apple Pay and Google Pay, depending on the devices you're using and your individual settings.

You can opt to use Shop Pay to store your important details securely, so that you can focus on your shopping instead of filling out cart forms. All information is encrypted so you can speed safely through the checkout.

At this stage, we don't provide for PayPal payments. Please contact us if this is your only option.

Yes, all products are in stock in our Sydney warehouse and ready for dispatch unless stated otherwise.  

If an item is out of stock, please fill in your email at the checkout so you will be automatically informed when a product comes back in stock.

Oremail us for restocking information.

You're able to purchase without an account, however, you'll be given the option to create one when you checkout. We recommend this as you'll be able to save your delivery address, view your past orders and save time when ordering in the future.

We are 100% committed to protecting the privacy & security of our customers & website visitors.

Please read ourPrivacy Policy to understand how we use your details and keep them secure.

We do occasionally offer promotional or discount codes.

Unless otherwise stated, these codes will work on full priced items for a limited period. Some further exclusions may apply.

You can apply your discount code from your shopping cart. 

Codes will not be honored past the advertised expiration date. Codes are only valid on advertised products and in the region in which it is advertised. We reserve the right to not honor any code that was not distributed through our own advertising (email, social, etc.) and orders may be cancelled if a code is misused.

Should you choose to cancel your order before it ships, please contact mary.kim@musee.today and someone will cancel your order for you and confirm by email..

Please be sure to have your unique reference number stated in your order confirmation at hand to make this process easier for you.

Only one discount code can be used for each purchase. We suggest you apply the discount code with the highest value or which expires the earliest and save the other for your next purchase.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.

Difficulty in processing your payment information.

We cannot ship to address provided.

A duplicate order was placed.

Cancelled due to a customer request.

If your order is cancelled, you will receive a notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Most of our designs are available in S, M and L, some in further sizes. A few garments have only one size for all.

Please clickhere for our size chart.

Please see our Size Chart which provides our standard sizing.

Please inform us as soon as possibly by sending usthis returns form.

Returns are accepted if they arrive back at our warehouse within 14 workdays from ordering. Please see further conditions and details of ourReturns Policy here.

musée.today currently only ships within Australia and New Zealand. We’re planning to ship to further countries soon. 

We offer free Australian delivery on all orders over AUD200. You can find out more by visiting our Shipping Policy.

A pick-up from our Sydney warehouse is not possible. Please use our reliable delivery service.
Or you can visit one of our fashionstores and boutiques that carry the musée.today range.

After you place your order, you will receive emails about your order. Below are the kinds of emails you might receive:

Order Confirmation: This email confirms that we have received your order. It includes your order number. Keep this email for your records.

Shipment Confirmation: This email confirms that your order or part of your order has shipped.

Important notice about your order: There are a few reasons why you would receive this email, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order.

Note: musée.today explicitly reserves the right not to accept your order and to cancel the Purchase.

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

We are 100% committed to protecting the privacy & security of our customers & website visitors.

Please read our Privacy Policy to understand how we use your details and keep them secure.

Please click on the 'Unsubscribe' link at the bottom of any email you've received from us to unsubscribe.

Alternatively, please email to musée.today and we'll be happy to do this for you.

All garments are designed in Australia and apart from a few exceptions they are manufactured in Australia as well.

We are passionate about supporting the Australian fashion industry wherever possible. Local production results in shorter production cycle times, allows smaller quantities of unique items and ensures high quality finishes.

We're based in Sydney and all orders are packed and sent from our Sydney warehouse. A pick-up from the warehouse is not possible.

Fabric care instructions will be added soon.

Our jewellery is made from brass and plated with either gold or silver. It does not contain lead or nickel. We do not use GS, a base metal used in cheaper jewellery, which is the usual irritant for the skin.

Due to hygiene reasons, we do not accept returns for jewellery.

We will always accept returns for goods that are damaged when they are delivered. 

In that case, similarconditions apply here as we have for our clothing.

Please fill in theReturns Form and return the jewellery in the original packaging to protect it during postage. Returns must reach us within 14 days after ordering to qualify for a return.

Keep your jewellery separately in cloth bags to protect it from scratching and accidental damage.

Chemicals are the natural enemy of jewellery, so to clean it, use a soft cloth, mild detergent and warm water.

Plated jewellery should not be treated with silver or brass polishing cloths or liquids. 

Apply perfume, lotions and make-up before you put on your jewellery. 

Best to remove your jewellery before swimming in the ocean or pools.

With proper care your jewellery will give you years of wear.